Touch is a well established provider of on-site services in the UK technology market. Touch was created with the belief that there was a gap in the market for a lean, cost-conscious, service orientated company. Touch has a service ethos that combines the low-cost technical courier approach with the customer service experience of a Senior Management Team who have over 90 years combined experience in the UK market.

The challenge to many on-site service providers is how to reduce the cost and improve the utilisation of their on-site technicians. Over the last few years a standard option for the service providers has been to use technical couriers. A typical technical courier company provides an owner/driver with limited skills, is call volume focused, managed by ex-logistics/courier providers with limited support in terms of IT and limited understanding of the service industry.

At Touch we have a number of significant differentiators;

• Our resource model is based on the utilisation of salaried people
• We drive productivity and efficiency from our technicians
• The functionality of our IT combines call management, resource management with the control and traceability of product & spares