Case Studies
Major UK IT services provider
(name with-held in line with confidentiality agreement)
Background
Company X has a large Field engineering team delivering 200,000 field visits a year. In a very competitive market with a changing call profile, more customers require whole unit swap outs and the skill set of the engineers is being eroded. In addition to this Company X (and their clients) demands services that require flexible resourcing at short notice.
Touch specialise in providing the service requirements that Company X Services have and are actively delivering over 70,000 field visits per annum. For the purposes of the trading relationship between Company X Services and Touch, these services are split into four discrete areas.
