Touch
Welcome to Touch

Welcome to Touch

Touch are a well-established nationwide, independent I.T. services company providing on-site solutions for many of the UK's blue-chip companies, from Manufacturers, Service Providers, and Retailers. There are many reasons why you should choose Touch, our depth of experience in delivering tailored customer solutions, our continued focus to provide cost-conscious field service, our understanding, managing and mitigation of risk or our commercial flexibility,  based on a transactional model per call resolution. Key features of our service model include our combined management experience working for and within the service industry, our salaried motivated staff who deliver consistent levels of service, and our comprehensive IT systems enabling resource control, inventory integrity and provision of management information to our clients.

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Touch Service Portfolio

Touch Service Portfolio

The Touch service portfolio offers an extensive range of on-site technical solutions, including break-fix maintenance, hardware installation and project deployments at the office or home. The range of our service provision is designed to provide our customers with a consistent, comprehensive, cost-conscious service throughout the United Kingdom. Customers benefit from our ability to lower the cost of service provision, whilst maintaining or improving service levels. Our account management programmes supported by bespoke IT systems provide the integral information for our customers to successfully manage their business.

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On-site Maintenance

On-site Maintenance

At Touch, our on-site maintenance solution is a core competence, utilising our team of over 200 countrywide technicians. We provide a range of hardware service solutions for a variety of  blue chip clients. Dependant on the complexity of the required service, we can product exchange, intelligent fix, or offer a managed solution utilising either a Technical Courier Service, Smart-Hands, or Break-Fix Field Engineers. Our supported product portfolio continues to grow and diversify, ranging from PCs, laptops and associated peripherals, to E.P.O.S product including cash handling devices

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Hardware Deployment

Hardware Deployment

At Touch, we have developed a comprehensive, flexible programme that can be tailored to suit your exact needs. From standard product delivery through plug and play installation, focused roll-outs, to complete event management programmes, our extensive experience and expertise readily enhances the service you provide to your clients. Our Hardware Deployment services are managed by ITIL certified project managers, enabling clearly defined, process orientated project delivery for you and your clients. Our deployment program manages the lifecycle of inventory including pre-staging, delivery, install & de-installation through to the environmentally-friendly disposal of legacy product.

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Consumer Electronics Installation

Consumer Electronics Installation

During 2009 Touch delivered and installed over 35,000 consumer electronics products at homes throughout the UK. Our service provision is designed to schedule and manage the installation of valuable hi-tech equipment including product types such as home entertainment and information systems. Using our extensive service experience, the Touch consumer program is designed to ensure that your customers experience a first class installation event supporting your companies brand and reputation. Features of our service include a mix of one or two man teams dependant on product size, delivery only, plug "n" play or full installation based on the clients requirements. The Touch service desk will manage all interaction with the end-user, keeping the customer informed of any changes or risks to the appointment.

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Tailored Project Services

Tailored Project Services

Whilst Touch offer a selection of core competencies, we also have a range of tailored services that can be a discreet part of a programme or a standalone service for our clients. Examples of Touch Tailored Services are Preventive Maintenance of product,  hardware or software upgrade whilst in situ or offsite, PAT Testing, Installations, Moves and Changes (IMAC), Audits and Asset Tracking, product refurbishment and recycling services within the WEEE legislation

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Provision of Technical Resources

Provision of Technical Resources

If a client requires trained, mobile technicians and wants to manage the technician's utilisation, Touch can provide the appropriately skilled people as part of our Technical Resources programme. Whether the need be for a pre-determined time or a more ad-hoc basis, Touch can meet the resource requirement throughout the UK. Our people will have the required aptitude, be with or without vehicle and have the tool-sets to meet your needs

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