Over the last 5 years our clients typically benefited from a 25% decrease in service costs and 5% improvement in service levels.

Touch achieved these improvements by;

Improved technician utilisation and productivity

We actively drive the productivity of our technicians, our strategy focuses on using salaried employees, to ensure that we control their productivity and the quality of the service provision.

Move to a pay on resolution cost model

Our commercial model is based on a cost per resolution rather than a cost per resolution, we can provide break-fix as well as exchange services to ensure the service call is resolved in the most cost-effective manner.

Reduction in repeat calls

We work with our customer to reduce repeat calls, by enhancing our technician training, provide concise information to allow better management of the repair supply chain.

Slicker supply chain

Our logistics model is designed purely to support our field operation, it is neither shared nor modified to suit a service model.

A flexible resource model

Touch technicians have the necessary aptitude and training to meet our service needs, however we do not have huge legacy nor overheads, therefore can offer a cost-effective model. We run a split-shift model to ensure we offer a comprehensive service window.

Touch Benefits