On-Site Maintenance is a reactive attendance by an appropriately skilled technician, carrying the correct tools and parts as a response to a customer service call, to resolve a hardware issue at the customer's location.

Main Features of the service are:

• Full UK Coverage 24x7x52, supported by a 24x7 operations centre
• Over 200 technicians available countrywide using a mobile solution for call update/closure
• In-house logistics infrastructure supporting our technicians
• Adherence to various service levels either restore or respond to emergency 4 hour, 6 hour, 8 hour or scheduled next business day events
• Supported hardware ranges from desktop, peripherals, through to EPOS, gaming machines and cash handling equipment
• Our technical capability ranges from break-fix to modular part replacement to whole unit exchange
• Easy to integrate IT systems, that manage our field resource and supporting logistics
• Real-time traceability of customer's inventory throughout the maintenance supply chain