SLAs

At Touch, we have had the opportunity to design our information systems, quality management processes and call centre culture to work in the very dynamic arena of the IT services industry. Incorporating ITIL methodology, we fully appreciate the need for pro-active incident management or escalation, the need for clear, concise information and an easy communication path. Our people are given empowerment to make decisions, our systems are easy to use and easy to integrate, and our management focus is to provide a competitive, consistent service offering. We take pride in our company and the customers we represent.

Touch was established with IT and high-tech sectors in mind - the Directors of Touch both have experience working in the industry for ICL, Fujitsu and Vodafone. The senior management team include people with experience at Compaq, Sony, DHL and Unisys. We are all aware of the challenges facing organisations as they evolve to become managed services providers, whilst the on-site maintenance services become more commoditised. In fact we see our first hand knowledge and experience as a key differentiator from some of our more logistically minded competitors.